Is whamuniversal.com Secure?
Yes. Your purchases on whamuniversal.com are safe and secure. During the checkout process, we use
secure socket layer (SSL) technology to encrypt your financial data as
it transmits over the web. This ensures that your transaction is not
viewable by third parties.
How Do I Cancel My Order?
You may cancel any order, provided it has not shipped already.
Please note that we charge a $5 processing fee to offset our transaction
costs and order processing on cancelled orders. This amount will be
deducted from your refund total.
Orders cancelled after shipment may be returned for store credit.
Where Is My Order?
Most orders ship within 48
hours, however it is not unusual for a large order to ship within 3-5
business days. Don’t worry, your order is important to us and we are
working hard to ship your order as soon as possible. If any item is back
ordered, we will contact you via e-mail to let you know your options.
You will receive an official shipping notification via e-mail as soon as your order ships. If you have ordered multiple items from different manufacturers, please note that some of your items may ship separately. These parcels may arrive on different days.
If online tracking is available for your order, we will also include a tracking number with your shipping notification. If you have not received a shipping notification within 7-10 business days, please Contact Us for more information. We are here to help, and we respond to most e-mails within 1 business day.
Do You Sell Wholesale?
Please Contact Us if you are interested in wholesale pricing. A Tax ID number will be required.
Can I Order By Phone?
In order to serve you with
the utmost accuracy and speed, we process orders exclusively through
our web site, whamuniversal.com.
Have a question or comment? Simply Send Us An E-Mail.
We respond to all e-mails within one business day and we will do our best to make your whamuniversal.com experience a great one!
